We understand how important it is for each company to keep track of connected calls and their quality. Therefore, IXC development team has come up with IXC Monitoring Tool. The utility enables online traffic analysis with monitoring of ASR, ACD and PDD. IXC Monitoring Tool has an engine for ongoing ASR, ACD and PDD check-up and when the stats are lower or higher from the desired requirement, the system generates e-mail alert with further blocking function if needed. It can also send automated Trouble Ticket email to supplier. There is also interconnection with Telegram bot available! IXC Monitoring Tool can monitor the profit received and generate alarm in case the profit is less than desired.